Frequently Asked Questions (FAQs)
We understand that having a pet with a health emergency is a stressful time. Because it is important that your pet get the care they need, we accept:
- All major credit cards
- CareCredit: CareCredit can help you pay for out-of-pocket healthcare expenses for your pets.
- ScratchPay: We accept ScratchPay to deliver affordable pet care to tens of thousands of pet parents. With instant approvals and plans as low as 0% APR, difficult financial decisions don’t have to be difficult.
Q: How much does a visit to Route 66 Veterinary Emergency & Critical Care Center cost?
A: Our exam fee is $80.00 plus tax regardless of what time you and your pet visit. Tests, care and procedures are at an additional cost. Our staff will explain any services, tests, or procedures your pet may need and why they are required.
Q: Is payment due at time of service?
A: Yes, payment is due at time of service. A 50% deposit is required for any procedure or test that is performed on your pet.
Q: Do you offer any discounts?
A: We offer a discount to Senior Citizens, Military Members, UNM student faculty and staff, Presbyterian Healthcare Employees, Local Veterinarians, and Rescue Groups. Discounts are only given with proper documentation that you belong to one of these categories.
Q: Do you see exotic animals?
A: Yes. Our veterinarians are experienced and prepared to care for exotics such as birds, reptiles, and pocket pets. However, we are not equipped to see hoofstock, large carnivores, primates or venomous species.
Q: Will you communicate with my regular veterinarian?
A: Yes. We consider your regular veterinarian to be an integral part of your pet’s care! Your vet will receive constant communications from our doctors. In addition, and tests and records created at Route 66 Veterinary Emergency & Critical Care Center will be at your regular veterinarian’s disposal.
If your pet requires additional care during your veterinarian’s regular operating hours we encourage you to take your pet to them.
Q: Where are you located?
A: We are in southeast Albuquerque, located near the corner of Washington and Central at 136 Washington St. SE, Suite B, Albuquerque, NM, 87108. We are across from the Nob Hill O’Neils Parking Lot.
Q: What should I do if I find a stray animal?
A: View our stray pet information page for more details. But, if you are within the city limits of Albuquerque call 311 or go online to www.abq311.org to get a hold of Albuquerque’s Animal Welfare Department. If you are outside the city limits but within Bernalillo County call 505-468-PETS. and view more information about their Animal Care Services.
We are always more than happy to scan a pet for a microchip but it is up to the Good Samaritan to find the owner and or bring the pet to a local animal shelter.