Mobile Check-in

We respect your time and are proud to offer convenient, contactless mobile check-in for your pet’s health emergency. This will allow you to keep your pet comfortable and come in when it’s your turn.

If your pet is in critical condition, please call us immediately at (505) 266-7866.

Check in From Your Phone

  1. Text keyword RT66 to short code 34947
  2. Follow the text prompts you receive to check in and then complete your registration forms
  3. When it’s almost your pet’s turn to be seen, we will text you to head to the hospital

Or, Click the Button Below

If you’re on a device other than your mobile phone, click the button below to get started.

Check in Now

Mobile Check-In FAQs

When is mobile check in right for my pet?

If your pet has a non-life threatening issue such as limping, an ear infection, small minor wounds etc a mobile check in may be right for you. You can wait in the comfort of your home and a staff member will invite you in when the doctor is ready for your pet. Mobile check in is available from 5am-11pm.

URGENT AND EMERGENCY CASES SHOULD HEAD TO THE HOSPITAL ASAP- MOBILE CHECK IN CAN STILL BE USED FOR SPEEDY CHECK IN, BUT DO NOT DELAY IF YOU ARE CONCERNED AN ISSUE IS LIFE TREATENING!

Is this an appointment?

No, this is not an appointment. All patients are seen based on the severity of their condition. This does not guarantee your pet will be seen before other patients.

What happens if I opt out of receiving text messages?

A staff member will call you to communicate instead of sending text messages.

Can I make one reservation for multiple pets?

No. If more than one pet needs to be seen please fill out the check-in form separately for each pet.

What if I decide I no longer want/need to have my pet seen?

Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.

How do I know if my pet’s condition is critical and needs to be brought in immediately vs. stable and able to wait their turn?

We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not. We encourage you to call us at the hospital and are happy to answer your questions to help you figure out your next steps for your pet’s emergency care.

Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?

As an emergency veterinary hospital, we try to take patients in the order they are checked in, but they are also triaged by a three tier system, which priority 1 patients being seen first. Once you check your pet in we will triage them based on the symptoms you’ve provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately at (505) 266-7866.

  • PRIORITY 1: May survive if life-saving measures are applied
    Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke
  • PRIORITY 2: Likely to survive if care is given within hours
    Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections
  • PRIORITY 3: Non-life-threatening conditions
    Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases

What if I don’t know my pet’s exact birthday?

Just give us your best approximated guess.

What if I’m not sure of my pet’s sex?

That’s okay! It can be difficult to determine sometimes with babies, birds, etc. Please fill this in with your best guess. We will confirm during the visit if possible.